Terms & conditions

Last updated: [TO CONFIRM — date]

1. About us and these terms

This website is operated by AL HALAL 4U LTD, trading as Al Halal 4U, registered in England and Wales under company number , registered office 37 Maidenhall Road, Luton, Bedfordshire, England, LU4 8LA (“we”, “us”).

These terms cover two things: your use of this website, and our supply of goods to you. Where you buy from us in the course of a business, the trade terms in sections 4 to 12 apply. Where you buy as a consumer, your statutory rights under the Consumer Rights Act 2015 apply in addition and are not affected by anything in this document.

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2. Using this website

We try to keep the information on this site accurate and current, but product ranges, specifications, availability and prices change. Nothing on this site is a guarantee that a particular product will be available.

You may use this site for lawful purposes connected with enquiring about or buying our products. You may not use it in any way that is unlawful, or attempt to gain unauthorised access to it.

The content of this site — text, layout, product descriptions, diagrams and design — belongs to us or our licensors. Photography on this site is licensed stock imagery and is illustrative; it does not necessarily depict our own premises, staff or product.

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3. Prices shown on this website are indicative only

This is important enough to have its own section.

Every price shown on this website is an indicative guide, not a quotation and not an offer to sell. Meat is a commodity priced daily to market. Your actual price depends on the market on the day, your specification, order volume and delivery location.

The enquiry list on this site is a request for a quote. Sending it does not create a contract, does not reserve stock and does not commit either of us to anything. No order exists until we have confirmed prices, availability and a delivery date with you, and you have accepted them.

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4. Quotations and orders

• A quotation is valid for the day it is given, unless a longer period is stated on it in writing. Meat is priced daily to market.
• An order is accepted when we confirm it to you, at which point a contract is formed on these terms.
• Our order cut-off is 6pm the day before delivery. Orders placed after the cut-off are scheduled onto the following run.
• There is no minimum order, on delivery or on collection.
• Amendments after the cut-off can be accepted only if the order has not been picked. Contact us by phone rather than email if you need to change an order urgently.
• Confirmed orders may be cancelled up to the 6pm cut-off without charge. Where bespoke cutting has begun or product has been specially sourced, we may charge for work done or product bought in. [TO CONFIRM — confirm this reflects intended policy; take legal advice]

5. Weights, specification and substitution

• Weights described as “typical” are indicative. Natural product varies, and carcasses, joints and whole birds cannot be supplied to an exact weight.
• Where a line is priced per kilogram, it is invoiced on the actual weight delivered.
• Where a target portion weight is agreed, it is supplied within an agreed tolerance. If no tolerance is agreed, [TO CONFIRM — standard tolerance] applies.
• Cutting specifications agreed in writing are held against your account and applied to subsequent orders until you tell us otherwise.
• We will not substitute a different product without telling you first.

6. Delivery

• Delivery days are set by region. Times given are estimates and are not guaranteed unless we have specifically agreed a timed delivery in writing.
• You must ensure there is safe access and somebody available to receive and check the delivery.
• You are responsible for putting product into appropriate chilled or frozen storage promptly on delivery.
• Delivery charges, where they apply, are quoted per order with the price, before the order is confirmed.
• We are not liable for delays caused by events outside our reasonable control, including vehicle breakdown, extreme weather, traffic disruption, supply failure or industrial action.

7. Risk and title

• Risk in the goods passes to you on delivery, or on collection where you collect.
• Title in the goods does not pass to you until we have received payment in full. Until then you hold them as our bailee. [TO CONFIRM — whether a full retention of title clause is required; take legal advice]
• The cold chain becomes your responsibility at the point of handover.

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8. Shortages, incorrect supply and quality issues

Check your delivery against the delivery note before the driver leaves, and note any discrepancy on the delivery note.

• Shortages, incorrect cuts and damage must be notified to us on the day of delivery, quoting your order reference. Photographs help.
• Quality issues must be notified as soon as they are discovered. Do not use or sell the product. Keep it under refrigeration and keep the packaging and label so we have the batch code.
• Where a claim is upheld we will, at our option, replace the product on the next available run, redeliver where timing genuinely requires it, or issue a credit.
• Claims relating to an invoice must be raised within 7 days of the invoice date.

Returns of correctly supplied product

Because we supply raw meat, we cannot accept the return of correctly supplied product once it has left our temperature control, as we have no way to verify how it has been stored. This is a food safety position rather than a commercial one, and it does not affect your rights in respect of product that is faulty, damaged, incorrectly supplied or not to the agreed specification.

Consumers buying from our retail counter: your statutory rights under the Consumer Rights Act 2015 in respect of goods that are not of satisfactory quality, not fit for purpose or not as described are unaffected by this section.

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9. Payment

• Our standard payment terms are payment on delivery. Any different terms are agreed per account, in writing.
• Payment methods accepted are [TO CONFIRM].
• Time for payment is of the essence.
• We may charge interest and compensation on overdue trade invoices under the Late Payment of Commercial Debts (Interest) Act 1998. [TO CONFIRM — confirm the rate applied and take legal advice]
• We may suspend supply or withdraw credit terms where an account is overdue.
• All prices are exclusive of VAT where VAT applies. Most raw meat is zero-rated in the UK, but some prepared products may not be — [TO CONFIRM — VAT treatment by product line, and our VAT registration number if registered].

10. Halal, food safety and product information

• Every line is sourced from a halal-certified abattoir or supplier; certificates are held on file and copies are available to trade customers on request, as set out on our halal assurance page.
• The slaughter method varies by species and supplying abattoir. Where it matters to your business, confirm it with us in writing before ordering and we will state what applies to each line.
• Product information, specifications and allergen information are supplied on request. You are responsible for the information you pass on to your own customers.
• You are responsible for storing, handling, preparing and cooking the product safely once it is in your possession.
• You must keep records that allow you to identify product received from us, so that a withdrawal or recall can be actioned effectively.

11. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Subject to that, and in respect of trade customers only:

• We are not liable for loss of profit, loss of business, loss of contracts or any indirect or consequential loss.
• Our total liability in respect of any order is limited to [TO CONFIRM — normally the price of the goods; take legal advice].
• You must give us a reasonable opportunity to remedy any issue before making a claim.

Note for review: liability clauses in business-to-business contracts are subject to the reasonableness test under the Unfair Contract Terms Act 1977, and clauses that go too far can be struck out entirely. This section in particular must be drafted by a solicitor.

12. General

• These terms, together with our written order confirmation and any agreed specification, form the whole agreement between us.
• If any provision is found to be unenforceable, the remainder continues in force.
• No delay in enforcing a term is a waiver of it.
• A person who is not party to this contract has no rights under it.
• These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

13. Contact

Questions about these terms should go to , or to AL HALAL 4U LTD, 37 Maidenhall Road, Luton, Bedfordshire, LU4 8LA.